iKnow Carnival
  • Departments
  • Announcements
  • Alerts
  • Intranet
  • Forms

Help Center

#iKnow Top 10

COVID-19
  • Reference Guide | Paused Sailings | Return to Operations

Call Center Telephone Extensions
  • Carnival Department Contact Info

Call Center Sales and Service Guidelines
  • Guidelines: Call Center Sales and Service
  • Quality Assurance Reference Guides

Itinerary Changes | Destinations
  • Itinerary Change Communications
  • Itinerary Change/Cancellation Matrix
  • Destinations / Ports-of-Call
  • Domestic Home Ports
  • Bahamas and Caribbean
  • Mexican Riviera
  • Europe
  • Alaska
  • Hawaii
  • New England, Canada and Greenland
  • Australia, New Zealand, South Pacific and Asia
  • South America
  • Water Shuttle Ports

Booking Procedures
  • What We Do!
  • Airport and Pier Transportation
  • Air Program and Hotel Packages
  • Carnival Vacation Protection (CVP)
  • Embarkation Day Procedures and Contacts
  • Booking Policies
  • Carnival UK and Ireland
  • The Carnival Dash | GMP
  • Privacy Notices
  • Occupancy Restrictions
  • Computer Codes and Glossary
  • Deposit and Final Payment Guidelines | Forms of Payment
  • Cancellation and Change Guidelines | Refunds
  • Infants / Minors / Pregnancy
  • One-Way Cruises and Back to Back Cruises
  • Europe Cruises
  • Travel to Cuba
  • Carnival Spanish Desk
  • Pricing Information
  • Choosing a Cruise
  • Technical Issues
  • Travel Agent Finder
  • Automated Systems
    • Show More...

The Fleet
  • Deck Plans
  • Carnival Adventure
  • Carnival Breeze
  • Carnival Celebration
  • Carnival Conquest
  • Carnival Dream
  • Carnival Elation
  • Carnival Encounter
  • Carnival Firenze
  • Carnival Freedom
  • Carnival Glory
  • Carnival Horizon
  • Carnival Jubilee
  • Carnival Legend
  • Carnival Liberty
  • Carnival Luminosa
  • Carnival Magic
  • Carnival Miracle
  • Carnival Panorama
  • Carnival Paradise
  • Carnival Pride
  • Carnival Radiance
  • Carnival Spirit
  • Carnival Splendor
  • Carnival Sunrise
  • Carnival Sunshine
  • Carnival Valor
  • Carnival Venezia
  • Carnival Vista
  • Mardi Gras
  • Stateroom Features and Amenities
  • Ship Class Guide
  • Fun Ship Features
  • Scheduled Future Dry-Docks
  • New Ships
    • Show More...

Promotions
  • Promo Quick Reference
  • Carnival Weekly Offers
  • Past Guest Targeted Offers (Non-Casino)
  • Interline and Travel Agent Rates
  • Military Rates
  • Early Saver Program | Core Fares
  • Carnival UK/Ireland Promos
  • Carnival Shareholder Benefits
  • Repricing and FCC Guidelines
  • Future Cruise Credits And Redemptions
  • Travel Agency Promos | GoCCL Programs
  • Select Agency Promotions
  • "On Board with You" GoCCL Programs
  • Miscellaneous Promos and Partnerships
  • Carnival Mastercard with Fun Points
  • Loyalty And Cruise Vacation Program
  • Post Booking Sales
  • Pricing Information
    • Show More...

Casino Targeted Offers
  • Casino Targeted Offers
  • Qualified Past Guest Targeted Offers (handled by Casino)
  • Carnival Australia Casino Offers (for AU/NZ Guests)
  • Casino Offers You Cannot Book!
  • Expired Casino Offers
  • Casino Guides
  • Casino Sales & Support USE ONLY
    • Show More...

Guest Access Services
  • Mobility Qualifying Chart | Cheat Sheet
  • Accessible Cabins and Deck Plans | Accessible Information
  • Special Needs Procedures

Group Sales & Service
  • Policies | Procedures | General Info
  • Barb's "Tip of the Day"
  • Group Forms

Carnival Australia Desk
  • Carnival Australia Promos
  • General Info | Shipboard Info
  • AU in Navigator and GoCCL Navigator
  • COVID-19
    • Show More...

Executive Resolutions
  • General Information
  • Diamond Desk

Fun Experts: Online Support | Fun Shop Orders and Excursions
  • Online Support
  • Booked Guest Online Promotions
  • Fun Shop Orders and Excursions
  • Carnival.com FAQs: Tech Questions
    • Show More...

Travel Documentation and Online Check-in
  • Travel Documents
  • Travel Document Requirement Communications
  • Online Check-In

Getting There
  • Cruise Terminal Information and Parking
  • Airport and Pier Transportation
  • Air Information

Before You Board
  • Embarkation Day Check-In
  • Luggage
  • Embarkation Day Procedures, Contacts and Communications
  • Booked Guest Email Series
    • Show More...

Youth and Family
  • Youth Programs (Under 2 and 2-11 years old)
  • Teen Programs (12-17 years old)
  • Carnival's Seuss at Sea
  • Age Policies
  • Things to Know
    • Show More...

Onboard Experiences
  • Fun Ship Features Quick Reference
  • Shore - Excursions
  • Spa and Fitness
  • Casino
  • Outdoor Fun
  • Entertainment and Activities
  • Recipe for Fun (RFF) Celebrations
  • For Your Convenience
  • Onboard Guidelines and Policies
  • Care Team
  • Past Guest Recognition Programs
    • Show More...

Onboard Celebrations
  • The Fun Shops
  • Special Occasions
  • Wedding Cruises and Vow Renewals
  • Shop.Carnival.com - Carnival Logo Merchandise
    • Show More...

Dining and Beverages
  • Dining and Snacking Options
  • Dining Rooms
  • Beverage Options
  • CHEERS! Beverage Program
  • Bottomless Bubbles Soda Program
  • Liquor and Beverage Policy
    • Show More...

Onboard Communication
  • WI FI Service and Carnivals HUB App
  • Staying Connected

Money and Gratuities
  • Gift Cards
  • Gratuities (Tips)
  • Sail & Sign Onboard Account
  • Forms of Payment
  • Cruise Cash/Bar/Photo
  • Onboard Credits (OBC)
  • Financial Access
    • Show More...

Shipboard Health and Safety
  • Passenger Bill of Rights
  • Guest Screening Policy
  • Safety and Security
  • Safety Briefing - Muster Station Drill
  • General Health Information
  • Environmental
    • Show More...

Debarkation - After Your Cruise
  • Preparing to Go Home
  • Post Cruise Inquiries

Depository
  • The Fleet - Depository
  • Additional Information - Depository

Announcements

For more Announcements, click here

Popular Answers

TOP 10 MOST VIEWED ANSWERS

  • CHEERS! Beverage Program
  • Travel Documentation: U.S. Citizens
  • Bottomless Bubbles (Unlimited Soda Program)
  • Promo Quick Reference
  • Carnival's Wi-Fi Service and HUB App
  • Minor Guest Policy
  • Call Center Telephone Extension List
  • Carnival Vacation Protection (CVP)
  • Liquor and Beverage Policy
  • Sail & Sign Onboard Account

  • Help Center Home 

  • Carnival
  • © 2024 Carnival Cruise Lines.
    All rights reserved.